Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.
Will your videos work with iPhone, iPads, and Android devices?
All of our courses are compatible with iPhones and iPads and most Android devices. If you are looking to confirm that it works for you, feel free to view the free preview videos offered for each course.
Will your videos work with Mac computers?
All of our courses are compatible with both Windows (PC) and Mac computers.
What if I have questions or problems while I am watching my tutorial?
Should you have any problems using the system, we offer free technical support to customers. Just send an email to [email protected]
and we will respond promptly.
Do you offer discounts for non-profits or educational institutions?
Yes, we offer 20% off discounts to non-profit, educational, and government agencies. Contact [email protected]
for more information.
Do you provide any group discounts?
Yes, we offer group discounts or multiple users. Contact [email protected]
for more information.
Can I try a course I am interested in before I purchase a course?
Absolutely. The first set of videos for each course is free. Our thinking is that this allows you to hear the teacher's voice and see the visuals. To watch a free video, just click onto the course of interest. Then click the video lesson that has the “Preview” button.
Can I interact with others who are taking the same course?
Yes, you can interact with others by using the discussion section offered for each course.
Do you offer any online quizzes or testing tools?
We offer online testing for over 50% of our courses. Testing is also available with our newly published courses. The course tests can be simply used as testing tools or to earn a Certificate of Completion for a given course. The Certificate of Completion can be earned with a passing grade of 70%.
Do you offer Certificates of Completion?
We offer Certificates of Completion for courses that offer an online quiz (currently over 50% of our courses). The Certificates of Completion are offered as part of the online test/quiz, which accompanies the course. You will need a passing grade of 70% in order to receive a Certificate. The quizzes are based solely on course content.
Where is Simon Sez IT located?
Simon Sez IT is located in sunny Los Angeles, California.
How long have you been in business?
We started our company in 2008 with our first course for Excel 2007. Since that time, our company has published over 60 courses, with tens of thousands of satisfied customers in over 100 countries.