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Effective Communication Tactics for the Modern Workplace
Section 1: Introduction
Introduction (3:21)
Section 2: Crafting Professional Email Messages
Communicate Professionally in Email (4:22)
Craft Effective Email Message Basics (3:00)
Craft Email for Clients and Email for Managers (6:14)
Manage Email Settings (6:12)
Manage Copyright and Trademarks in Email (3:25)
Expressing Points Succinctly and Politely in Email (1:36)
Set-Up and Manage Out-of-Office Replies (4:27)
Create and Effectively Use Email Signatures (3:03)
Apply Respectful Grammar When Asking for Things (3:02)
Make Communication Gender Inclusive (2:37)
Apply Email Subject Line Modifiers (2:49)
Organize Your Email Inbox (5:22)
Find Things Quickly in Your Inbox (6:29)
Exercise 01 (6:33)
Section 3: Instant Messaging Basics
Apply Basic Etiquette While Using IM Tools (2:54)
Understand Status and Use it Effectively in Teams (5:15)
Effectively Pivot from Private Chats to Group Conversations (2:44)
Manage Short Term Projects via Chats (4:25)
Pivot from Chat to Virtual Meeting (Instant and Scheduled) (3:22)
Manage Your MS Teams Chat Experience and Settings (4:57)
Exercise 02 (4:36)
Section 4: Effective Virtual Meetings
Asynchronous Communication Becomes the Default (4:32)
Effective Documentation via Meeting Notes and Recordings (5:47)
Proper Etiquette and Tone in Virtual Meetings (3:15)
Plan Your Meeting Experience by Setting Meeting Options (6:01)
Keep Virtual Meetings Engaging (11:17)
Knowing What Communication Tool to Use (3:05)
Exercise 03 (6:54)
Section 5: Staying Connected as a Remote/Hybrid Worker
Using Work Opportunities and Leadership Opportunities (3:14)
Participate in Work Communities both Digital and In-Person (3:16)
Leverage Viva Suite Tools to Stay Connected (4:44)
Get it Done with Task Management Apps (5:40)
Over Communicate and Over Praise (4:08)
Exercise 04 (4:10)
Section 6: Conclusion
Course Conclusion (0:35)
Course Quiz and Certificate of Completion
Set-Up and Manage Out-of-Office Replies
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